Oracle Platinum Services

Oracle announce the Platinum Services

  • Providing the highest level of service in the industry, Oracle Platinum Services offer:
    • 5 minute severity 1 issue  Response
    • 15 minute restoration or escalation to development
    • 30 minute joint debugging A 24×7 escalation process and hotline ensures customers are routed to specialized product experts for immediate access to advanced support and development engineers
    • 24/7 monitoring  Covered components are monitored for faults remotely around-the-clock, providing a single point of accountability for the Oracle stack
    • Quarterly patching and system updates  Customers gain fast access to improvements and new innovations, helping ensure better system performance
    • Proactive services to anticipate, identify and remediate issues
    • Available now for Exadata, Exalogic, SPARC Supercluster and Oracle Cloud. These Platinum configurations are engineered together, tested together and supported together.
    • Issues requiring development resources are escalated to the Oracle team that built the product.
    • To access Oracle Platinum Services, customers install a patented, secure monitoring gateway which extends the Oracle Support Cloud into their environment.
    • Oracle Platinum Services are available immediately, at no additional cost, to qualifying Oracle customers as part of their standard Premier Support contract

About laotsao 老曹

HopBit GridComputing LLC Rockscluster Gridengine Solaris Zone, Solaris Cluster, OVM SPARC/Ldom Exadata, SPARC SuperCluster
This entry was posted in Cloud, exadata, exalogic, oracle, Oracle Enterprise Linux, Solaris, SPARC, SPARC Supercluster, SPARC Supercluster. Bookmark the permalink.

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